★ Boutique e-reputation consultancy for hospitality
More happy guests.Less guesswork.
Stop guessing
why guests
leave 3 stars.
We collect thousands of reviews, uncover what really matters, and turn feedback into actions that raise ratings and revenue.
250+
Hotels helped
+0.6
Average rating increase
+22%
More direct bookings
Excellent
Based on 482 reviews
Great
Based on 320 reviews
Very good
Based on 287 reviews
Excellent
Based on 163 reviews
We cover all major platforms
Your guests are talking.
We help you listen,
understand, and act.
Emma L.
2 days ago
Amazing stay! The staff were so kind and the room was perfect.
★★★★★James T.
1 week ago
Check-in took too long and the WiFi wasn't working in the room.
★★★★★BEFORE • AFTER
The Difference
From guessing to knowing.
- Scattered reviews
- Reactive decisions
- Hidden problems
- Inconsistent service
- Average ratings
- Clear insights
- Prioritized actions
- Improved operations
- Satisfied guests
- Stronger reputation
Continuous Partnership
We stay with your team beyond the report.
We don't just deliver a report.
We partner with your team to implement changes, track progress, and keep improving—together.
Our Process
From guest feedback
to measurable results.
Real reviews.Real insights.
Real impact.
Collect
Gather reviews from every major platform.
Analyze
Identify patterns, sentiment, complaints and strengths.
Prioritize
Focus on the changes with the greatest impact.
Implement
Work alongside your team to improve operations.
Measure
Track progress and monitor long-term performance.
Sentiment Overview
Top Themes
Impact Matrix
Performance Over Time
Key Improvements
A continuous cycle of listening, improving, and growing.
Expected Outcomes
Better hotels
earn better reviews.
We turn guest feedback into operational improvements that drive real results for your property.
Higher Ratings
Happier Guests
Better Rankings
More Direct Bookings
Improved Operations
Stronger Reputation
Real improvement.
+0.6
Average rating increase
−37%
Decrease in negative reviews
+22%
Increase in direct bookings
Results that matter
Better reputation.
Stronger performance.
More direct bookings.
Real results.
We turn guest feedback into measurable improvements that grow your hotel business.
Trusted by Hoteliers
E-rep.ma didn't just give us a report, they helped us become a better hotel. The results speak for themselves.
F&B Manager
Luxury Riad, Marrakech
What we do
We transform
guest reviews into
operational decisions.
Instead of simply collecting reviews, we turn guest feedback into practical strategies that improve your hotel's performance.
Reputation Score
Excellent
+12 pts vs last month
Review Trend (6 Months)
Average Rating
4.6 ★★★★★
+0.6 vs last 6 months
Why E-rep.ma
Not another
reputation agency.
A hospitality
consultancy.
We improvethe hotel behind
the reviews
We go beyond monitoring reviews. We uncover what truly impacts your reputation and help you improve it — with strategy, data and hands-on support.
Hospitality Specialists
Built exclusively for hotels and hospitality businesses.
Operational Intelligence
Transform reviews into business decisions.
Data-Driven
Every recommendation is backed by real guest feedback.
Continuous Partnership
We stay with your team beyond the report.
Let's talk
Ready to see
what's holding your
reputation back?
Book a complimentary audit and discover the insights your guests have been sharing.
Email us
erep.support@gmail.com
Call us
+212 6 60 66 40 31
+212 6 84 93 31 88
Visit us
e-rep.ma
Your guests already shared the roadmap. Let's read it together.
— E-rep.ma Team
BOOK YOUR FREE AUDIT
Tell us a bit about your property and we'll take care of the rest.
250+
Properties Supported
+0.6★
Average Rating Improvement
22%
More Direct Bookings
Trusted by hotels, riads, resorts and boutique properties.